Support — Shaolin Toys

We help with orders, shipping, figure verification and the app. Reach us any way that suits you.

Contact channels

Order status and changes, pre-order confirmation
Shipping: timing, cost, tracking, international deliveries
Figure verification: the QR code on the sole, linking it to your profile in the app
Digital Companion: installing the app, scanning, progression
Returns and exchanges under the terms of service

We reply within 24 hours on business days. For order questions, write from the email you used at checkout — it helps us find your order faster.

The answer may already be in our FAQ: FAQ

We help with orders, shipping, figure verification and the app. Reach us any way that suits you.

Order status and changes, pre-order confirmation
Shipping: timing, cost, tracking, international deliveries
Figure verification: the QR code on the sole, linking it to your profile in the app
Digital Companion: installing the app, scanning, progression
Returns and exchanges under the terms of service

We reply within 24 hours on business days. For order questions, write from the email you used at checkout — it helps us find your order faster.

The answer may already be in our FAQ: FAQ