Refund Policy

This Refund Policy applies to every purchase made on https://shaolin.toys. Our order process is conducted by our online reseller Paddle.com. Paddle.com is the Merchant of Record for all our orders, and every refund is issued by Paddle to the payment method you used at checkout.

Nothing in this policy limits the rights you have under the consumer protection laws of your country.

If you change your mind, you can request a refund within 30 days of the purchase date.

• A pre-order that has not shipped yet is cancelled and refunded in full — there is nothing to send back.
• A delivered figure is refunded once it reaches us in its original condition and packaging, with the authentication code on the sole not activated.
• Return shipping for change-of-mind returns is paid by the buyer; the original shipping cost is not refunded.

If your figure arrives damaged or has a manufacturing defect, write to us within 3 days of delivery with photos of the figure and the packaging. We will replace the figure or refund the order in full, and we cover the return shipping.

This does not shorten any longer period granted by the consumer law of your country.

Activating the authentication code binds the figure to your account and consumes its digital key, which cannot be reassigned. For that reason a change-of-mind return is not available after activation. Your rights regarding defective or damaged figures are unaffected by activation.

• Email support@shaolin.toys with your order number and the reason for the request, or
• contact Paddle, our Merchant of Record, directly at https://paddle.net — Paddle's buyer support can locate your order by the email you used at checkout.

Approved refunds are returned to the original payment method. Depending on your bank or card issuer, the money typically appears within 5–10 business days.

A “Pay later” reservation is free: nothing is charged when you place it, so there is nothing to refund. You can cancel it at any time with a single email to support@shaolin.toys.

Customer support: support@shaolin.toys

Seller: Individual Entrepreneur Igor Samokhin, identification number 300481075, Niko Ketskhoveli Street 16, Apt. 58, Gldani District, Tbilisi, Georgia.